Privacy Policy
Last updated: 16-Jul-2026
This Privacy Policy explains how DefendexFR collects, uses and protects personal information submitted through this website.
DefendexFR is the protective workwear brand of The Outer Limits Co., Ltd., a Thailand-based manufacturer and exporter specialising in flame-resistant, high-visibility and electric arc protective clothing.
If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the details below.
Email: info@defendexfr.com
Phone: +66 98 416 8828
Location: Bangkok, Thailand
1. Information we collect
We may collect personal information when you use this website, complete an enquiry form, contact us by email or request information about our products.
This may include:
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Your first name and last name
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Your company name
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Your country
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Your email address
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Your phone or WhatsApp number
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Your preferred follow-up method
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Your product range of interest
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Information you include in your enquiry message, such as workwear requirements, quantities, industry, location, required standards, branding needs or timescale
We may also collect basic technical information about how visitors use the website, such as pages visited, device type, browser type and general usage information. This may be collected through Wix analytics tools, cookies or other analytics services if enabled.
2. How we use your information
We use the information you provide to:
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Respond to your enquiry
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Discuss your protective workwear requirements
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Recommend suitable product ranges or garment options
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Prepare or follow up on quotation requests
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Communicate with you by email, phone or WhatsApp where relevant
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Manage customer and business enquiries
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Improve our website, products and services
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Maintain basic business records
We do not sell your personal information.
3. Legal basis for using your information
Depending on your location and the nature of your enquiry, we may rely on one or more lawful bases for using your personal information, including:
Legitimate interests, where we use your information to respond to a business enquiry or manage B2B communications Contract or pre-contractual steps, where we use your information to discuss requirements, provide information or prepare a quotation Consent, where required for certain cookies, analytics or marketing communications Legal obligations, where we need to retain records for tax, accounting or compliance purposes
4. Enquiry forms
When you complete an enquiry form on this website, the information you provide is used to understand your requirements and respond to your request.
Submitting an enquiry does not create an automatic quotation. We usually need to follow up by email, phone or WhatsApp to confirm product details, quantities, standards, branding requirements and delivery location before preparing a formal quotation.
5. Cookies and analytics
This website may use cookies and similar technologies to help the site function, improve visitor experience and understand how visitors use the website.
Some cookies are essential for the website to work properly. Other cookies, such as analytics cookies, may only be used where permitted by law or where you have given consent through the website’s cookie banner.
This website is built using Wix. Wix may place cookies that are necessary for site security, performance and functionality. Additional cookies may also be used if services such as Google Analytics or other integrations are enabled.
You can manage cookie preferences through the cookie banner or your browser settings.
6. Sharing your information
We may share your information where necessary with:
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The Outer Limits Co., Ltd. team members involved in responding to enquiries or preparing quotations
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Website and hosting service providers, including Wix
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Email, communication or business administration service providers
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Analytics providers, where enabled and permitted
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Professional advisers, accountants or legal advisers where necessary
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Authorities or regulators where required by law
We only share personal information where necessary for the purposes described in this Privacy Policy.
7. International transfers
DefendexFR and The Outer Limits Co., Ltd. operate from Thailand and may receive enquiries from customers in different countries.
If you contact us from outside Thailand, your information may be transferred to and processed in Thailand or by service providers in other countries. Where required, we will take appropriate steps to protect your information in accordance with applicable data protection laws.
8. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Enquiry information may be retained for a reasonable period so that we can respond to your enquiry, manage follow-up communications, prepare quotations, maintain business records and deal with future related enquiries.
If an enquiry becomes a customer relationship or order, relevant records may be retained for longer where required for business, legal, tax or accounting purposes.
9. Your rights
Depending on where you are located, you may have rights over your personal information. These may include the right to:
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Ask for a copy of the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information
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Object to or restrict certain types of processing
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Withdraw consent where we rely on consent
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Ask us to stop sending marketing communications
To exercise any of these rights, please contact us at: info@defendexfr.com We may need to verify your identity before responding to certain requests.
10. Marketing communications
We will only send marketing communications where we have a lawful basis to do so. You can ask us to stop sending marketing communications at any time by contacting us at:
11. Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no website, email system or online transmission is completely secure. You should avoid sending highly sensitive information through website forms or email unless necessary.
12. Third-party links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.
13. Children’s privacy
This website is intended for business and professional users. It is not directed at children, and we do not knowingly collect personal information from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.
15. Contact us
If you have any questions about this Privacy Policy or how we use personal information, please contact:
DefendexFR
The Outer Limits Co., Ltd.
Email: info@defendexfr.com
Phone: +66 98 416 8828
Location: Bangkok, Thailand